Warranty Manager

Warranty Manager
Posted 12 Days Ago
Port Saint Lucie, Florida

Summary

Summary

SUPERVISORY RESPONSIBILITIES:

Interview, select, and train employees

Set rates of pay and hours of work

Address employee complaints, mediate and resolve conflicts

Communicate areas of accountability and performance expected of personnel assigned

Appraise employee performance, and resolve performance issues

Develop individuals for future advancement

Plan, assign and direct the work of employees

Determine the types of equipment to be used in performing work, or materials needed

Monitor work for legal or regulatory compliance

Provide for safety and security of the workplace

Ensure adherence to corporate policies and procedures

Maximize employee morale and productivity

Maintain current MVR (Motor Vehicle Registration) and driver’s license records on Kolter Homes Warranty Vehicle

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist and ensure that all Warranty Department policies and procedures are in place to achieve highest level of

internal and external customer satisfaction

Meet with homeowners, trades, and other Kolter representatives to identify potential problems, and troubleshoot,

to ensure issues are resolved timely and in accordance with company policies and procedures

Attend Kolter Homes management meetings relative to construction, warranty, and quality control topics

Review weekly service report from the Warranty Technician and provide corrective action to the appropriate Kolter Homes team members

Favorably represent the company to promote its aims and objectives and foster and enhance public recognition and acceptance

Monitor and control expenditures of the department budget to meet goals

Provide direction to Warranty team and set performance goals accordingly

Coordinate staffing for emergencies and post job closings as needed

Coordinate liaisons between Warranty Team members, contractors, and homeowners

Monitor type and quality of warranty service issues and identify methods to prevent or resolve issues

Travel between job sites as needed and on a regular basis

Review industry and trade practices on a regular basis

Manage and ensure warranty service requests and/or work order tickets, appointments are made and complete in a timely manner

Communicate with Senior Management any re-occurring issues, trends, or lack of performance from any of trade partners

Ensure Kolter Homes follow up procedures are made with each homeowner

Inspect and maintain all model homes after turnover to Warranty Department

Maintain open communication with Senior Management of any litigation or high-level warranty or defective items

REQUIRED JOB KNOWLEDGE, SKILLS, AND ABILITIES:

Read and interpret construction documents and other related work documents

Effectively and professionally communicate (in oral and written form) with internal and external Purchasers

Manage multiple priorities in a timely and professional manner with strong attention to detail with limited supervision

Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures

Display professional appearance and manner

Experience working in wood trim, drywall installation and repair, interior and exterior paint application,

cabinetry installation and appliance hookup is a plus  

Knowledge of items covered under Kolter Homes warranty program

EDUCATION AND/OR EXPERIENCE:

Associate Degree in Construction Management, Communications, Business, Business, Finance, Accounting, or related field strongly preferred 

One year of work experience may substitute for one year of the required education up to a maximum of four years substitution. Where substitution is accepted, applicant must demonstrate increased knowledge-base and progressively more challenging work assignments

Minimum of five years related experience in the construction industry as a Customer Service Manager and/or Construction Manager

WORKING ENVIRONMENT:

Fast-paced, growth-focused, and dynamic team environment with multiple priorities, stringent accuracy requirements and strict deadlines. 

ADA REQUIREMENTS: N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

The employee must occasionally lift and /or move up to 50 pounds

While performing the duties of this job, the employee is regularly required walk sit stand use hands to finger, handle, or feel reach with hands and arms talk hear climb or balance stoop, kneel, crouch, or crawl

VISION REQUIREMENTS 

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet of more)

Color vision (ability to identify and distinguish colors)

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)