Process and Planning Coordinator
Process and Planning Coordinator
Posted 31 Days Ago
Palm Beach Gardens, Florida
Summary
The Process & Planning Coordinator (“P&P Coordinator”) is a multifunctional position responsible for supporting the Director of Process Improvement (“DPI”) and the Director of Community Planning (“DCP”) with a variety of
projects related to continuous improvement. P&P Coordinator assists the DPI with the maintenance and documentation of overall actions taken by the Idea Teams, Process Improvement Teams (“PIT Teams”) and process improvement initiatives requested by the organization. P&P Coordinator also supports the DCP with projects related with the Community Management Drive, Policy & Training Book as well as file management.
projects related to continuous improvement. P&P Coordinator assists the DPI with the maintenance and documentation of overall actions taken by the Idea Teams, Process Improvement Teams (“PIT Teams”) and process improvement initiatives requested by the organization. P&P Coordinator also supports the DCP with projects related with the Community Management Drive, Policy & Training Book as well as file management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist DCP and DPI with daily managing of all projects related to files storage in an Egnyte cloud-based drive including but not limited to:
- Community Books
- Regional Community Libraries
- Egnyte Permissions
- Egnyte daily notifications
- Policy & Training Library
- Working with Human Resources (“HR”) and Vice President of Finance in maintaining an updated Kolter Homes Organizational Chart.
- Maintaining accurate records of multiple data bases including but not limited to:
- Training Logs
- Training Exam completions
- Certificate of Completion
- Outlook Email groups
- Meet with DPI weekly to review all Ideas pending from Idea Teams per community/region
- Review and follow up on Ideas including but not limited to:
- Pending Review (five days past due)
- Escalated status (five days past due)
- Rolling out status includes:
- Estimated completion dates
- Homework forms
- Time / Cost savings (if applicable)
- Review and follow up on Ideas including but not limited to:
- Meet with DPI and Process Coordinator weekly to review all Ideas pending from Idea Teams per community/region
- Review and follow up on Ideas including but not limited to:
- Pending Review (five days past due)
- Escalated status (five days past due)
- Rolling out status includes:
- Estimated completion dates
- Homework forms
- Review and follow up on Ideas including but not limited to:
- Meet with DPI and Process Coordinator weekly to review all policies & procedures being drafted per community/region and/or department
- Assist DPI in documenting improved policies and procedures while implementing improvements of multiple departments.
- Coordinate PIT team invitations including meeting schedule to all PIT Team members once PIT team creation is approved
- Assist DPI and PIT teams in documenting current and improved policy & procedures, processes, and other necessary work instructions as needed for review
- Ensure all Policy & Procedures / Processes submitted to improve@kolter.com are provided to DPI for review before routed for signature and distributed
- Route all approved policy & procedures and/or processes for signature and distribution
- Ongoing communication with Front-line employees acknowledging requests or emails provided to improve@kolter.com
- Provide monthly communication to KSH employees of new or updated Kolter Homes Policy & Procedures and Processes via Marketing Newsletter, Policy & Training Library and Outlook email
- Create accounts for new hire employees in the Process Portal with access according to position requirements.
SUPERVISORY RESPONSIBILITIES:
- No supervisory responsibilities are required for this position
REQUIRED JOB KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong understanding of construction, subcontracting, and customer service
- Understanding of sales, marketing, capital budgeting, acquisitions, entitlements, and land development
- Excellent analytical, creative thinking, leadership, problem-solving, interpersonal, negotiation, organizational, project management and time management skills
- Manage multiple priorities in a timely and professional manner with strong attention to detail with limited supervision
- Read and interpret financial reports, market comps, engineering reports, construction documents and specifications, contracts, owners’ association documents, and other related work documents
- Ability to learn and use customer relationship management software including Builders CMS, customer service software including Build Pro, NewStar, Track-it and any other company-based software
- Proficiency in Microsoft Office (Word, Excel, Outlook, Power Point)
- Effectively and professionally communicate (in oral and written form) with internal and external customers
- Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures
- Display professional appearance and manner
EDUCATION AND/OR EXPERIENCE:
- Minimum of three years related experience in a similar position, preferably with a high-volume builder
- Lean Six Sigma Green Belt certification (within 12 months of start date)