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APPLY

Office administrator

APPLY

Office Administrator
Posted 113 Days Ago
Charlotte , North Carolina

Summary

Are you interested in working in a winning culture with a Customer and Employee first approach to business? Our Office Administrator practices a disciplined process of creating memorable experiences and driving the community’s customer experience, while working alongside the Executive Assistant. 

This is a Fast-paced, growth-focused, and dynamic team environment with multiple priorities, stringent accuracy requirements and strict deadlines.  If interested in a challenging and exciting position and exude professionalism, confidence, empathy, and competence, enhancing overall customer experience.

 

Please click the links below to find out more.      

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet all visitors.
  • Register 1st time guests using the Prospect Registration form.
  • Record all traffic (first visits, return guests, buyers and Realtors) on manual traffic report.
  • Manage phone messages & calls.
  • Handoff guests to the proper NHG using the “up” rotation system.
  • Contact New Home Guides as needed to help guests.
  • Manage and document appointments.
  • Document all guests in Builder CMS. (first visits, return guests, buyers and Realtors)
  • Print marketing materials as needed. (price sheets, decision priorities, HOA information sheets, etc..)
  • Scan sales documents as needed and email daily traffic reports to corporate office.
  • Document Realtor visits and properly register them with the Realtor Registration form.
  • Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, logging supply needs and office expenses. (copier items, coffee, snacks, office supplies etc.)
  • Assist in coordinating food for marketing events.
  • Oversee mailings, and office deliveries.
  • Direct guests asking sales related questions to a New Home Guide.

 

 SUPERVISORY RESPONSIBILITIES:

  • No supervisory responsibilities are required for this position.


REQUIRED JOB KNOWLEDGE, SKILLS, AND ABILITIES:

  • Manage multiple visitors in professional manner.
  • Ability to learn and use software including Builders CMS, PDF X-change, and Egnyte.
  • Proficiency in Microsoft Office (Word, Excel, Teams & Outlook).
  • Effectively and professionally communicate with customers.
  • Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures.
  • Display professional appearance and manner.

 

 EDUCATION AND/OR EXPERIENCE:

  • High School Degree. One year of work experience may substitute for one year of the required education up to a maximum of four years substitution. Where substitution is accepted, applicant must demonstrate increased knowledge-base and progressively more challenging work assignments